Refund policy

This policy covers business wholesale and sample orders supplied by YeGieonr Jewelry.

Report an order problem

Please report manufacturing defects, wrong items, missing items or transit damage within 14 calendar days after delivery. Include your order number, style references, affected quantities and a description. Provide clear photos for damaged, defective or wrong items. For transit damage, also photograph the outer packaging and shipping label. For missing items, tell us what is missing and keep the packaging and packing list. An unboxing video is helpful but is not the sole condition for a claim.

Our response

Our team will review the information and follow up by email. Complex cases may require further review; we will explain the next steps. No specific response time is guaranteed. Please retain affected items and packaging until we confirm the resolution.

Replacement, refund or optional credit

For a verified issue that is our responsibility, we offer replacement or refund of the amount actually paid for the affected merchandise. We cover replacement shipping for confirmed issues. Adding replacements to a future order requires your agreement; you are not required to place another order to receive a resolution. Merchandise credit toward a future order is available only if you choose it.

After-sales credit is separate from promotional sample credit. The US$800 order threshold and 30-day sample-credit condition do not apply to compensation for a verified order issue. Any adjustment to original shipping charges is assessed according to the scope and cause of the issue.

Returns

Do not return goods without our instructions. For small claims involving low-value items, we generally review photos first. If we require a return for a confirmed issue that is our responsibility, we will provide instructions and cover reasonable return shipping costs agreed in advance.

Customized goods and other exclusions

Logo-customized goods are not returnable for a change of mind. Manufacturing defects, an incorrect logo or a deviation from approved specifications remain eligible for review. We do not accept returns simply because goods did not sell, the buyer changed their mind, or the buyer selected a size that matches the confirmed order. Normal wear and damage caused by misuse are not manufacturing defects.

Later-discovered defects

If a hidden manufacturing defect becomes apparent after the reporting period, contact us promptly with details. We review these cases individually. This policy does not limit rights that cannot be excluded under applicable law.

Contact wslj199404@gmail.com. YeGieonr Jewelry is operated by Yiwu Yichen Jewelry Co., Ltd. (义乌市翊辰饰品有限公司), No. 88 Qiushi Road, Beiyuan Subdistrict, Yiwu, Zhejiang, China.